Creature Comforts (Retail Edition)
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be awarded store credit in the amount of the purchase. We do not do cash refunds.
Life in the forest is a lot of fun, at least while the sun is shining and the leaves are on the trees. Those days don’t last forever though, and long before the weather starts to change, the wise animals start to harvest for the long cold winter ahead. You will spend many months tucked into your burrow and you want to make it as cozy as possible. A nice bowl of soup, a comfortable rocking chair, and some toys and games will go a long way to make those dark winter days pass by quickly.
In Creature Comforts, you spend the Spring, Summer, and Fall gathering different goods from the forest and spending them to collect items that will make your home more inviting while the world outside is covered in a layer of snow. Each round you send family members out to various locations in an attempt to gain supplies. If they fall short of their goal, they’ll learn a lesson and be better prepared next time. The family that has created the most comfortable den wins the game.